At Happy Smile Clinics, we uphold the highest standards of professionalism and patient care. We proudly engage in a mutually signed Dental Treatment Guarantee Agreement with each patient. These official and professional commitments exemplify our rare and ethical approach in today’s dental landscape. This practice is a cornerstone of our dedication to being a world-renowned dental clinic for cosmetic, implant, and advanced dentistry. This Dental Treatment Guarantee Contract symbolizes our unwavering commitment to the satisfaction and well-being of our valued patients.
We always mutually sign a dental treatment guarantee agreement with each patient. Those guaranteed agreements have been an official and professional commitment of Happy Smile Clinics to its patients. Indeed, this is a rare and ethical feature in a dental clinic today and part of our commitment to being one of the best cosmetic, implant, and advanced dentistry practices in Europe. Happy Smile Clinics provide this dental treatment guarantee contract, and the contract’s activation is conditional on mutually signing this contract. You must follow your dentist’s oral care recommendations and rules during & after your treatment for your dental treatments to be under warranty. Happy Smile Clinics are proud to provide its patients with transparent and accurate information for a dental guarantee that clearly and understandably shows all the details of the guaranteed provisions and conditions. In the context of the implementation of this guarantee agreement, it does not cover the patient’s travel costs, visa costs, accommodation costs and other related transport costs. Below you will find one of the most comprehensive guarantees available:
We are not responsible for any medical or/and dental disorder or infection suffered by you which leads to problems with your teeth following your dental treatment procedure (where our negligence does not cause this). In case the dental laboratory work fails, our clinic will cover all necessary clinical and laboratory expenses to correct the problem on your visit to our clinic. In case of any dentistry defects in connection with our clinic for your dental treatment, the necessary corrective works will be provided free of charge within the guaranteed conditions on your visit to our clinic.
In the event of a request, Happy Smile Clinics will guide you through the appropriate procedure, subject to its provisions and conditions, for your dental guarantee to take effect.
Below is a list of treatments covered by this dental treatment guarantee contract and the period for which they are covered:
Dental Implants – Lifetime Guarantee: The implant screw itself is guaranteed against cracking or breaking for a lifetime. If the Dental Implant fails (global statistics show a failure rate of 2-3%), the clinic will replace it with the new one without any charge. Besides, the lifetime guarantee will become invalid if the patient has a biological complication caused by a lack of oral care.
Porcelain Crowns / Veneers – 5 Years Guarantee: The porcelain crowns and veneers are guaranteed against breakages, crumbles, or cementation deteriorations in line with the above dental guaranteed terms and conditions for five years.
Porcelain Dental Bridges – 5 Years Guarantee: Dental bridges are guaranteed against breakages, crumbles, or cementation deteriorations in line with the above dental guaranteed terms and conditions for five years.
Dental Fillings – 1 Year Guarantee: Dental fillings are guaranteed against falling out of your natural tooth in line with the above dental guaranteed terms and conditions for one year.
Dental Inlay / Onlay – 2 Years Guarantee: Dental Inlays and Onlays are guaranteed against breakage, crumbles, or cementation deterioration in line with the above dental guaranteed terms and conditions for two years.
Below is a list of treatments not covered by the guarantee:
Root Canal Treatment: Due to the human body, we cannot provide any form of guarantee for Root Canal Treatment. The treatment success depends on the response of the human body system.
Dental Posts: Dental Posts are applied to weak teeth that require additional strength and stability. Usually, a post is placed on a high-loss tooth surface. This treatment is not guaranteed due to previous damage to the human body and teeth.
Dental Treatment initiated by another Dentist or Clinic: If you have started treatment in another dental clinic and we have been asked to complete the treatment, please do not forget that as we are not responsible for all the treatments carried out, there may be a dispute as to which clinic is liable if a problem arises. Therefore, we cannot give any guarantees in this case.
The guarantee will be invalidated in the following cases:
1- If oral hygiene is neglected,
2- At least once a year, if the patient does not have a routine dental examination that will involve a 2D panoramic x-ray and dental cleaning (invoice required),
3- If the instructions of our Dentists / Oral Surgeons are not followed,
4- If the patient does not fulfil their payment obligations,
5- The effects that occur in the treatment in our clinic because of the treatments performed in other clinics without notice,
6- Temporary veneers, crowns or dentures cannot be guaranteed against breakage or the need for re-cementation by nature,
7- If the patient’s gum tissue or bone shrinks or their compatibility is impaired,
8- If nail eating is a contributing factor to your dental problems,
9- If the patient is interested in sports that may cause dental health problems or injury or activities that may pose a danger associated with them,
10- In case of inserting dental/dental accessories or jewellery that are temporarily or permanently attached to the patient’s teeth, tongue, or lips,
11- Using recreational or prescription drugs or supplements, herbal or otherwise, except as declared during the treatment or after the treatment,
12- In case of accidental damage, for example, the lowering of the denture or damage by a third party,
13- In case of any degree of movement of the dental implant due to the following and similar reasons: a traffic accident, a blow to the face during a sports competition, fighting, a fall, deterioration of the bone structure due to heavy smoking and drug/foreign substance use, etc.,
14- Bone augmentation (bone-forming treatment) is rejected by the biology and/or chemistry of the patient’s own body,
15- If the patient was pregnant during treatment and did not explain us her condition. Pregnancy could be the cause of your dental problems,
16- If the patient is under 18 years of age at the time of treatment and does not reveal her actual age,
17- If an existing disease is not limited to adverse effects on chewing, jawbone, or tissue, including diabetes, epilepsy, osteoporosis, excessive radiation, mental disorders, or chemotherapy,
18- Inappropriate choice of colour, shape and size of the denture or prosthesis by the patient in the clinic. Patients can choose their colour preferences during the preparation process. However, the clinic cannot be held responsible for the patient’s decision if they later decide that they do not like the colour or shape they initially chose,
19- If a significant increase or loss in weight occurs,
20- If the Clinic has provided a gum protector/gum shield/night guard and it is not installed by the patient as recommended,
21- If the patient has been prescribed medication and this is not taken according to the prescribed instructions. In this case the clinic reserves the right to waive all aspects of the dental guarantee.
22- Not coming to any appointment given by our clinic will completely void the guarantee.
23- Excessive and intensive smoking, drug and alcohol use can cause irreversible damage to your general oral health by causing deterioration of your gum health, failure of dental implants, melting and loss of bone structure in the lower and upper jaw, openings between your gums and crowns and veneers. For this reason it is not possible for our clinic to guarantee dental problems caused by heavy smoking-alcohol-drug use.24- A fondness for any foreign substance, food or medicine that is known to raise or lower your blood pressure in a way that is uncontrollable and harmful to your body and to your oral health.
25- Treatments carried out in other clinics, hospitals, or any medical institutions, without prior notice to an ongoing or unfinished treatment in our clinic.
26- Excessive teeth grinding/bruxism.
27- If the patient does not return for the completion of dental treatment within eight months of the last signed consent form (these treatments include but are not limited to Dental Implants / Implant Onlays and Dental Bridges after extraction).
